Terms & Conditions

1. General conditions

These terms and conditions form an agreement between you and Spins Of Glory Casino regarding your use of the website, account services, games and related features. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you should not use the website or open an account.

Additional rules may apply to particular games, promotions, competitions, payment methods or other services. Those rules will be made available where relevant and form part of these terms. If a specific rule conflicts with a general term, the specific rule will generally apply to the relevant service or promotion.

Spins Of Glory Casino may update these terms when necessary, including to reflect changes to services, technology, legal requirements or operational practices. The current version will apply from the date it is published on the website. You should review this page from time to time. Continuing to use the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must be legally permitted to gamble online in your location and must meet the applicable minimum age requirement. Players in Australia should comply with all relevant Australian laws and any laws that apply in the state or territory where they are located. You are responsible for checking whether online gambling is lawful for you before using the website.

You must use the website for personal purposes only. You must not use it on behalf of another person, operate an account for someone else, or use the services for a business, syndicate or other unauthorised purpose unless expressly permitted. We may refuse access or close an account where we reasonably believe that the account is being used unlawfully or contrary to these terms.

Account information

You must provide information that is accurate, current and complete when registering and whenever we reasonably ask you to confirm or update your details. This may include information needed for identity, age, payment, security or regulatory checks. You must promptly tell us if information connected with your account changes.

You may generally hold only one personal account unless we agree otherwise. An account is personal to the registered player and must not be sold, transferred, shared or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly if you suspect unauthorised access.

2. Deposits, withdrawals and account balances

Available payment options, processing requirements and any applicable conditions are shown on the website. You must use a payment method that belongs to you or that you are authorised to use. We may carry out checks on payment methods and may request evidence of ownership or authority before processing a transaction.

You must not deposit funds for the purpose of transferring money to another person, funding unlawful activity or avoiding applicable checks. Transactions may be delayed, declined, reversed or subject to review where necessary for security, fraud prevention, compliance or technical reasons. We may also restrict a payment method if we cannot verify it or if its use is inconsistent with these terms.

You should only deposit money that you can afford to lose. A deposit does not guarantee that you will win, and game outcomes are not affected by the amount deposited or the length of time you play. You are responsible for checking transaction details before confirming a payment.

Withdrawals and verification

Withdrawal requests may be subject to account verification, source-of-funds checks, payment rules and any applicable game or promotion conditions. We may ask for documents or further information before releasing funds. Documents must be genuine, readable and current. Failure to provide reasonable information may prevent us from completing a transaction or maintaining an account.

Processing times can vary depending on the payment method, verification requirements, technical checks and circumstances outside our control. Any available withdrawal instructions will be displayed on the website. You should ensure that your payment details are correct, as errors may cause delays or require additional checks.

We may correct obvious errors in account balances, transactions or game records. If funds are credited to your account by mistake, you must notify us and must not use those funds. We may recover an incorrect credit or offset it against other funds in your account, subject to applicable law.

3. Games, promotions and prohibited conduct

Games are provided for entertainment and are subject to their displayed rules. You should read the rules, instructions and any relevant information before playing. Game results are determined by the applicable game system. Where a game outcome is affected by a technical interruption, display error or other malfunction, the affected play may be reviewed and corrected in accordance with the applicable rules and law.

You must not attempt to manipulate a game, interfere with website security, exploit a software fault, use automated tools or gain an unfair advantage. You must not introduce malicious code, scrape content, reverse engineer the website, bypass technical restrictions or interfere with another player's access. You must also not use the website for fraud, money laundering, collusion or any other unlawful activity.

• Do not use another person's account, payment method or identity.
• Do not create duplicate accounts to obtain an improper advantage.
• Do not make false, misleading or incomplete statements during registration or verification.
• Do not use the website in a way that could damage, overload or disrupt its systems.
• Do not attempt to conceal the source, ownership or destination of funds.
• Do not encourage or assist another person to breach these terms.

Promotions and bonuses

Promotions, bonuses, free spins and other offers are available only where expressly advertised and may be subject to separate promotional terms. Those terms may include eligibility requirements, start and end dates, qualifying activity, wagering or play-through conditions, maximum values, game restrictions and withdrawal rules. You should read the complete offer conditions before participating.

Unless the relevant offer states otherwise, promotional benefits are intended for one person, one account, one household and one payment arrangement. We may withdraw, amend or cancel an offer where there is an error, suspected abuse, technical issue or breach of the applicable terms. Any action will be taken in accordance with applicable law.

Suspension and account closure

We may suspend, restrict or close an account where required for security, verification, responsible gambling, legal or regulatory reasons, or where we reasonably believe that these terms have been breached. We may also investigate unusual activity before deciding what action is appropriate. During a review, access to some or all services may be limited.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations concerning transactions, verification, disputes, privacy or responsible gambling. Any remaining balance will be handled in line with applicable law, verification requirements and the relevant payment rules.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of the time and money you spend, and never chase losses. Do not gamble when you are distressed, intoxicated or under pressure. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek support.

• Set personal deposit, spending or session limits where those tools are available.
• Take regular breaks and avoid increasing your stake to recover losses.
• Keep gambling separate from essential household expenses.
• Use account restrictions or self-exclusion options if you need time away.
• Speak with a qualified support service, health professional or trusted person if gambling is causing concern.

We may apply responsible gambling checks or restrictions where appropriate. These measures can include reviewing activity, limiting access, declining transactions or supporting a request for a break. A restriction may affect access to games, deposits, withdrawals or promotional services. Requests for account limits or self-exclusion should be made through the relevant account or support channel shown on the website.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and laws. Information may be collected and used to provide services, administer accounts, process transactions, verify identity and age, protect the website, prevent fraud, meet legal obligations and communicate about the account. You should read the privacy information available on the website for further details.

You are responsible for maintaining access to the device, software and internet connection used to visit the website. We do not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device. We may suspend or modify services for maintenance, security, upgrades or other operational reasons.

Liability, disputes and governing requirements

To the extent permitted by law, you use the website and services at your own risk. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Nothing in these terms is intended to limit liability for fraud, deliberate misconduct or any other liability that cannot legally be limited.

If you have a question or believe that a transaction, game result or account decision has been handled incorrectly, raise the matter through the support channel made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. We may ask for further details to verify the account and investigate the issue.

These terms are intended to be read consistently with applicable Australian consumer, privacy, gambling and financial crime laws. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The version published on the website is the current version and should be checked before using the services.