Betting Rules

General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to the relevant service. These rules are intended to provide a clear framework for betting and gaming at Spins Of Glory Casino. Additional rules may apply to individual games, promotions, tournaments or other features. Where a game includes specific instructions, those instructions form part of the rules for that game.

You must use the service only where online gambling is lawful for you. Players in Australia are responsible for checking the laws that apply in their state or territory and for ensuring that they are permitted to use the service. You must also meet any minimum age requirement that applies to online gambling. Spins Of Glory Casino may restrict access where there is a legal, regulatory, operational or responsible gambling reason to do so.

• You must provide accurate, current and complete information when creating and maintaining an account.
• You must keep your login details private and must not allow another person to use your account.
• Only one personal account may be used unless an alternative arrangement has been expressly approved.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not interfere with the website, games, payment systems or security measures.
• You must not use automated software, bots or other tools to gain an unfair advantage.

An account may be subject to verification checks before, during or after betting activity. These checks may involve confirming identity, age, location, payment ownership or other information needed to protect the player and the service. If requested information is not supplied, is incomplete or cannot be verified, access to the account or transactions may be limited while the matter is reviewed.

Placing and accepting bets

A bet is generally submitted when you select the relevant game, stake and options, then confirm the transaction through the website. You should check all details carefully before confirming. This includes the selected game, stake amount, number of entries, odds or other available selections and any applicable terms. A bet cannot normally be changed or cancelled after it has been accepted, unless the relevant game rules or applicable law provide otherwise.

A bet is accepted only when it has been recorded by the service and an appropriate confirmation is displayed or otherwise made available. A message indicating that a bet is being processed does not necessarily mean that the bet has been accepted. You should review your account history or other available records to confirm the status of a transaction. If there is a delay, interruption or unusual result, do not repeatedly submit the same bet before checking the status.

You are responsible for ensuring that there is enough available balance for a selected stake. A bet may be declined if the balance is insufficient, the account is restricted, the game is unavailable, the applicable requirements have not been met or a technical or security check is required. A displayed balance, game status or bet confirmation may be corrected where it is affected by an obvious error or system issue.

Bet records and account history

You should keep your account details secure and review your account history regularly. Transaction records may show deposits, withdrawals, stakes, results, adjustments and other relevant activity. If you believe that a transaction is missing, duplicated or incorrect, notify Spins Of Glory Casino through the available support channel as soon as reasonably possible. Information supplied about a disputed transaction should be clear and accurate so it can be reviewed efficiently.

The records held in the gaming system will generally be used to determine whether a bet was placed, accepted, settled or cancelled. If there is a clear discrepancy between a displayed record and the underlying system record, the underlying record may be used, subject to applicable law and any review process. Players should not rely on screenshots or browser messages alone as proof that a bet was accepted.

Game results, settlement and errors

Games are settled according to the rules shown for the relevant game and the result generated or recorded by the applicable gaming system. Once a result is final, the account is normally updated in accordance with that result. You should read the game information before playing, including any explanation of winning combinations, rounds, bonus features, draw procedures, expiry periods or other conditions that may affect settlement.

Where a game result is determined by a random number generator or another approved process, the result recorded by the system is used for settlement, subject to technical review and applicable requirements. A previous result does not influence a future result, and a sequence of wins or losses does not guarantee that a particular outcome is due. Strategies, systems or predictions cannot remove the element of chance from casino games.

An obvious error may include an incorrect price, stake, balance, result, game status, payout display or other material information caused by a technical, human or system problem. If an obvious error affects a bet or payment, Spins Of Glory Casino may correct the record, cancel the affected bet, return the relevant stake or apply the correct result, subject to applicable law. You must not deliberately take advantage of an error and may be required to return funds or benefits received because of one.

If the website, connection, game provider, payment service or other technical system fails, a round may be interrupted or delayed. Where possible, the round will be reviewed and settled according to the available system records and the rules of the relevant game. You should not assume that an interrupted round is a win, loss or refund until its status has been confirmed.

Promotions and special offers

Promotions, bonuses and special offers may have separate terms, eligibility requirements and wagering conditions. Those conditions should be read before an offer is accepted or used. If a promotional term conflicts with these general Betting Rules, the specific promotional term may apply to the relevant offer. A promotion may be withdrawn, changed or refused where this is permitted by its terms or required for legal, security or responsible gambling reasons.

Payments, responsible play and complaints

Deposits and withdrawals are subject to the available payment methods, account verification, applicable transaction checks and any conditions shown at the time of the transaction. You should use a payment method held in your own name unless a different arrangement has been expressly approved. Payment transactions may be delayed, declined or reviewed for security, compliance or technical reasons. The website will provide relevant information about available methods and any conditions that apply.

You should only gamble with money you can afford to lose. Set a budget before you play and do not chase losses or increase stakes to recover money. Gambling should be treated as entertainment rather than a way to make money. If playing stops being enjoyable, take a break and use the responsible gambling tools or support options available through the service.

• Set personal deposit, spending or session limits where those tools are available.
• Consider taking a break if you are gambling more often or for longer than intended.
• Do not gamble while affected by alcohol, drugs, stress or strong emotions.
• Do not borrow money, sell possessions or use essential household funds to gamble.
• Do not ask another person to gamble on your behalf or use another person's account.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may be able to request an account restriction, cooling-off period or self-exclusion. The available options, duration and effect should be checked before you submit a request. A responsible gambling restriction may affect access to games, deposits, promotions or other account functions. You must not attempt to avoid a restriction by opening another account or using another person's details.

If you have a question or believe that a betting transaction has been handled incorrectly, contact Spins Of Glory Casino through the support option provided on the website. Include your account information, the relevant date and time, game or transaction details and a clear explanation of the issue. Do not include passwords or unnecessary sensitive information. Complaints will be reviewed using the available records and may require additional information before a response can be provided.

These Betting Rules may be updated from time to time to reflect changes to the service, games, law, regulatory requirements or operational procedures. The current version published on the website applies from the date it is displayed, unless a different effective date is stated. You should review the rules regularly and stop using the service if you do not agree with an updated provision.