Privacy Policy

Information we may collect

The information handled by an online casino will depend on how you use the website and services. Some information is provided directly by you, while other information may be collected automatically when you browse the site or use your account. We seek to collect information that is relevant to operating the service, meeting our responsibilities and providing support.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications with you, including messages sent to customer support, enquiries, complaints and information you provide when asking for help.

Verification and identity information

To support player safety, age and identity checks, responsible gambling processes and fraud prevention, we may request verification information. This can include identity documents, information confirming your address, information about the source or ownership of funds where appropriate, and other details needed to complete checks. Verification documents are handled for legitimate operational, security and legal purposes.

Payments and transactions

We may record information about deposits, withdrawals, wagers, account balances, transaction history and payment status. Payment providers may process payment details in accordance with their own privacy notices. We may receive information needed to confirm a transaction, prevent misuse, resolve disputes and maintain accurate financial records. We do not need to retain more payment information than is reasonably required for these purposes.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language preferences, approximate location, referring pages, pages viewed, access times and information about how you interact with the site. This information can help us operate, secure and improve the website, identify technical problems and understand general usage patterns.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

• Creating, maintaining and administering your player account.
• Providing casino features, account services and customer support.
• Confirming identity, age and eligibility, and completing verification checks.
• Detecting and preventing fraud, money laundering, account misuse, collusion, cyber threats and other harmful or unlawful activity.
• Processing and reconciling deposits, withdrawals and other account transactions.
• Maintaining account, transaction, verification and security records.
• Meeting applicable legal, regulatory, court, tax, financial and responsible gambling obligations.
• Investigating complaints, disputes, security incidents and suspected breaches of our terms.
• Monitoring performance, troubleshooting faults and improving website functionality.
• Sending service messages about your account, security, transactions, changes to services or this policy.
• Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information from your account, transactions, device activity and support interactions where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your permission. If information is anonymised so that it can no longer reasonably identify you, it may be used for analysis, reporting or service improvement.

Sharing information

Information may be shared with service providers that help operate the website and casino services. Depending on the service, these providers may support payment processing, identity and verification checks, fraud monitoring, technology, hosting, customer support, communications, security or analytics. Providers should receive only information relevant to their work and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, investigate suspected unlawful activity, respond to valid legal requests, enforce applicable terms, or meet a legal or regulatory obligation. If business operations change, information may be transferred as part of a legitimate restructure, sale or service transition, subject to appropriate safeguards.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device that can help remember preferences, maintain sessions, support account functionality, improve security and understand how the website is used. Some may be necessary for core services, while others may assist with performance, analytics or relevant communications.

You can manage or remove cookies through the settings in your browser. Blocking or deleting certain cookies may affect how parts of the website work, including account features or preferences. Your browser may also provide options to restrict tracking technologies or notify you when cookies are being used.

Security measures

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication procedures, monitoring, encryption or other technical and organisational safeguards. No website, online account or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you suspect that your account has been accessed improperly.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, identity, security and communications records must be kept for a period required by law even after an account is closed. The length of retention can vary according to the type of record, its purpose and applicable obligations. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can be subject to reasonable verification, legal exceptions, security needs and other applicable requirements. We may need to confirm your identity before responding to a request so that information is not disclosed to the wrong person.

Making a data request

To exercise your privacy rights, contact support@spinsofglorycasino.best. Please describe your request clearly and include enough information for us to identify your account and understand what you need. You can use this address to request access to the personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw your consent to marketing communications.

• Access: ask for a copy or summary of personal information associated with your account, subject to applicable restrictions.
• Correction: tell us about information that is inaccurate, outdated or incomplete and request that it be updated.
• Deletion: ask for information to be deleted where we no longer need it or where the request is otherwise available under applicable requirements.
• Marketing consent: withdraw consent to promotional communications at any time. You may also use an unsubscribe option in a marketing message where one is provided.

Withdrawing marketing consent will not affect service messages that are necessary for your account, transactions, security or important changes. It may also not require the deletion of records that we must retain for legal, fraud prevention, dispute resolution or other legitimate purposes. Closing an account does not automatically remove every record connected with it.

Changes to this policy

This Privacy Policy may be updated when our services, technology, legal obligations or information-handling practices change. The updated version will be made available on the website, and the revised wording will apply from the date it is published unless stated otherwise. We encourage you to review this page from time to time so that you understand how information may be handled.

If you have a privacy question, concern or request, please contact support@spinsofglorycasino.best. We will consider your enquiry and respond in accordance with applicable requirements and the information available to us.